REVIEW: How Do You Deal With Negative Reviews?Posted: July 4, 2015
Can You ‘Deal’ With Negative Reviews?
I don’t ‘deal’ with negative reviews, since there’s nothing to deal with. A negative review is the opinion of a reader, intended to express their feelings about your work to other readers (not, I repeat, not to you, the author, because that is what ‘feedback’ is for). By the way, I make a distinction between a negative review (where the reviewer criticizes the book) and a bad review (where the reviewer criticizes the author).
I read all the reviews I can find. Not because I like to flagellate myself, but I’m interested in the opinions of my readers, even if they don’t contact me directly. Sometimes you can glean information that might help you avoid a scathing review in the future. File that nugget and go on your way.
The one thing you should never, ever do, is try to convince the reviewer that they are erroneous in their opinion. That has about 0.001% of actually succeeding.
You write a book, but you publish a product. If the product is good, then the ratio of negative to positive reviews will be low. If it sucks, the majority of your reviews will suck. You control the product, not the opinion. If you cannot live with the negative reviews, pull the product.
Personally, I don’t want to give a negative reviewer extra power by becoming upset. Reviews are like the weather, you don’t know what you’re going to get. It’s more useful to carry an umbrella than to become angry at the sky for the rain.
There is no book that receives 100% positive reviews. And that is good. Because a book that pleases everyone is probably not worth reading.
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